Our services
individual assistance
If you feel that your rights are not being respected, whatever the context or subject, our counsellors will listen, inform, help and support you, while respecting your needs and your desire to take action.
They will also work with you to give you the right tools to use in your efforts to have your rights respected, while promoting your autonomy and supporting you in taking control of your life.
To every right
a recourse
Depending on your situation, there will be different ways of enforcing your rights, and different ways of being heard.
To find out which route to take depending on your situation, and since, to enforce your rights, you first need to know what they are, visit our documentation center. It's packed with references and information to help you.
What we can do with you:
Listen to you without judging, and possibly identify professionals or other resources to involve in your process.
Help you sort out your thoughts, and even your papers, so that you can fully understand the situation you find yourself in.
Identify and explain to you your rights and possible remedies
Assess with you the appropriate strategies for resolving your impasse
Support you at every step of the way (making calls, writing letters, filling out forms, etc.)
Accompany you at meetings with various stakeholders or even at court hearings
Enabling you to make free and informed choices by providing you with the right information
What we can't do:
ATTENTION!
Our representatives are not lawyers. They cannot write formal notices for you
They will never give you legal advice or opinions
Also, they will not do things for you, but with you!
In a nutshell...
Our representatives will support and guide you every step of the way to ensure that your rights are respected.
The advocacy process
The advocacy process is a structured approach to protecting and promoting the rights of individuals, whatever their sector or field of activity.
1. Find out more
The first step is to get informed. To ensure that your rights are respected, you first need to know what they are, so consult our documentation center or take part in one of our workshops.
2. Assess the situation
Take the time to analyze your situation to determine which of your rights have been violated and what appropriate remedies apply. Remember! To each right a recourse. It's important to identify the right course of action before taking the plunge.
3. Gather evidence
Put together a solid file, noting all the steps you've taken, the dates and the names of the people with whom you discuss your situation. Gather all the evidence you can, such as documents, testimonials, photos, etc.
4. Write a complaint
Before drafting a formal complaint, it is important to identify to whom and how it should be addressed. The appropriate procedures are almost as numerous as the bodies that may be involved.
5. Follow the process
Never forget that every situation is unique, and that each jurisdiction has its own procedures for handling complaints and requests for review of a decision. Be sure to respect the deadlines and steps of the process applicable to your situation.
6. Appeal if necessary
If you are not satisfied with the response to your complaint, you can usually appeal the decision. It is important, however, to follow the appropriate procedures for your specific case. Make sure you know what steps to take before contesting a decision.
Taking steps to ensure your rights are respected can sometimes be complex and demanding.
Don't hesitate to ask for help or consult resources to support and guide you through the process.
That's what our advocacy specialists are here for! They'll help you every step of the way.
